Return, Replacement & Refund Policy

We want you to feel comfortable and confident with your KurtiVerse purchase. Please review the following conditions before requesting a return, replacement or exchange.

Return Period

You may request a return, replacement or exchange within 7 days from the date your order is delivered.

Return Eligibility

To be eligible, the product must be:

• Unused, unworn and unwashed
• Free from stains, odour, damage or alteration
• Returned with all original tags attached
• Returned in its original packaging
• Accompanied by the order number or proof of purchase

Items that do not meet these conditions may not be accepted.

How to Request a Return or Exchange

Email fashionbyjk01@gmail.com or WhatsApp +91 99846 46613 within 7 days of delivery.

Please provide:

• Order number
• Customer name and registered phone number
• Product name, colour and size
• Reason for the return or exchange
• Clear photographs of the product
• An unboxing video for damaged, defective, missing or incorrect items, wherever available

Do not send any product back without receiving return approval and instructions from the KurtiVerse Customer Care team.

Free Return Shipping

KurtiVerse provides free return shipping for all eligible returns and exchanges. No return shipping fee or restocking fee will be charged.

Where pickup service is available, KurtiVerse will arrange a free return pickup. Where pickup is unavailable, we will provide return instructions. If we ask you to self-ship the product, the approved return shipping cost will be reimbursed after you provide the shipping receipt.

Damaged, Defective, Missing or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, missing or incorrect item, contact us as soon as possible with supporting photographs and order details.

After verification, KurtiVerse may offer a free replacement, exchange or refund, depending on the issue and product availability. KurtiVerse will bear all return and replacement shipping costs.

Size, Colour or Preference-Based Returns

Eligible size, colour or preference-based returns and exchanges are also free, provided the product remains unused, unworn, unwashed, with its original tags and packaging.

KurtiVerse will arrange the return shipment without charging a return shipping fee.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Products submitted after the 7-day return period
• Used, worn, washed, altered or customer-damaged products
• Products with stains, odour or signs of use
• Products without original tags or packaging
• Personalised or customised products
• Gift cards
• Items explicitly marked “Final Sale” or “Non-Returnable” before purchase

Discounted or sale-priced products remain eligible unless they are explicitly marked “Final Sale” or “Non-Returnable.”

Free Exchanges

Eligible exchanges are free and subject to product, colour and size availability. KurtiVerse will cover both the return shipping and replacement shipping costs.

If the requested replacement is unavailable, the customer may select another available product or request a refund.

Refund Process

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed within 10 business days after approval. Refunds for prepaid orders will be processed to the original payment method. Banks and payment providers may require additional time to reflect the amount.

No return shipping fee or restocking fee will be deducted from an eligible refund.

If the complete eligible order is returned, any standard shipping charge paid at checkout will also be refunded.

Cash on Delivery Refunds

Approved refunds for Cash on Delivery orders will be processed through UPI or bank transfer. The customer must provide accurate refund details.

Order Cancellation

Customers may submit a cancellation request at any time before an item is fulfilled.

Once an item has been fulfilled, shipped or handed over to the courier, it cannot be cancelled. If eligible, the customer may request a free return after delivery according to this policy.

Customers can submit a cancellation request through their customer account or contact us at fashionbyjk01@gmail.com or WhatsApp +91 99846 46613 with their order number.

Approved refunds for cancelled prepaid orders will be processed to the original payment method. Banks and payment providers may require additional time to reflect the refund.

Email: fashionbyjk01@gmail.com
WhatsApp: +91 99846 46613
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST