Shipping & Delivery Policy

At KurtiVerse, we aim to make every delivery smooth, reliable and transparent. This policy explains our order processing, free shipping, estimated delivery timelines, Cash on Delivery availability, order tracking and delivery-related support.

KurtiVerse currently delivers orders only within India.

Order Processing

  • Orders are generally processed within 1–2 business days.

  • Orders placed on Sundays or public holidays are normally processed on the next working day.

  • Processing may take longer during festivals, promotional sales or periods of high order volume.

  • Order processing time is separate from the estimated delivery time after dispatch.

Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–5 business days across India.

Delivery to remote locations, rural areas or PIN codes with limited courier service may require additional time.

Delivery timelines are estimates and may vary because of courier operations, weather conditions, delivery location, public holidays, regulatory restrictions or other circumstances beyond our direct control.

Free Shipping

KurtiVerse offers free standard shipping on all orders delivered within India, including prepaid and Cash on Delivery orders. No minimum order value is required.

Free shipping and delivery availability remain subject to courier serviceability for the PIN code entered at checkout.

Cash on Delivery

Cash on Delivery may be available for serviceable Indian PIN codes. COD availability will be shown at checkout after you enter your delivery address.

Order Tracking

Once your order has been dispatched, tracking details will be sent to your registered email address or mobile number.

Use the tracking link provided in the shipping confirmation message to view the latest courier updates and shipment status.

Please allow approximately 24–48 hours after dispatch for tracking information to become active in the courier partner’s system.

Possible Delivery Delays

Delivery may occasionally be delayed because of:

  • High order volumes

  • Courier or logistics delays

  • Weather conditions

  • Sundays and public holidays

  • Remote or limited-service locations

  • Incorrect or incomplete delivery details

  • Operational, regulatory or government restrictions

Shipping Address

Please enter a complete and accurate delivery address, correct PIN code and active mobile number during checkout.

KurtiVerse may not be able to prevent delays, failed delivery attempts or returned parcels caused by incorrect, incomplete or outdated information provided by the customer.

Address Changes

Please contact KurtiVerse Customer Care as soon as possible if you need to request an address correction.

An address change may only be possible before the order has been packed or dispatched. Once an order has been shipped, the delivery address generally cannot be changed.

Failed Delivery Attempts

If the courier partner is unable to complete delivery because the recipient is unavailable, cannot be contacted, has provided an incorrect address or refuses the parcel, the order may be returned to KurtiVerse.

Free shipping applies to the original shipment. If the customer requests redispatch after a parcel is returned for any of the reasons above, an additional redispatch charge may apply.

Damaged or Tampered Parcel

If the outer parcel appears severely damaged, opened or tampered with, please refuse delivery where possible and contact KurtiVerse Customer Care immediately.

If you accept the parcel and later discover a damaged, missing or incorrect item, retain the original packaging and contact us promptly. Please provide clear photographs of the parcel and product, along with an unboxing video wherever available, so that we can review and resolve the issue.

Courier Serviceability

Delivery depends on courier serviceability for the PIN code entered during checkout. The available delivery option will be shown before the order is completed.

If a PIN code becomes unserviceable after an order is placed, we may contact the customer for an alternative serviceable address. If delivery cannot be arranged, a prepaid order may be cancelled and refunded to the original payment method.

Need Help With Your Delivery?

Our Customer Care team can assist with shipping updates, inactive tracking links, delayed parcels and other delivery-related enquiries.

Email: fashionbyjk01@gmail.com
WhatsApp: +91 99846 46613
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

For faster assistance, please include your order number, customer name and registered mobile number or email address.